Why can’t I access my AT&T or Bellsouth email?

Posted by A.M. on Sep 19th, 2009 | one comment home title

For several months now, some AT&T customers have been experiencing difficulty when trying to use their email programs. The cause — AT&T’s merger with Yahoo. As a result of the merger, AT&T is moving its email services to the Yahoo mail system. You will keep your current email address but will be using a different mail server.

For customers using Microsoft’s Outlook or Outlook Express, there may be an interruption when their email account is moved to Yahoo’s servers. Typically, the customer stops getting mail, or receives a message indicating that they are using the wrong password. The solution is to modify the email server settings in your email program, rather than trying to change the password.

The email interruption usually occurs after the customer receives a notice from AT&T indicating that it is time to upgrade to the new ATT-Yahoo home page. Unless you realize what is about to happen and follow all the steps, you may only partially complete the process. Certainly it can be confusing, but AT&T can usually help you to finish updating your account and making the necessary changes to your email program settings. Talk to the customer support technician and have them check to see if your account has been completely through the Yahoo conversion. Their phone number is 888-321-2375.
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